Dr. Pei-Hao (Eddy) Su is a co-founder of PolyAI, a London-based conversational AI startup aiming to build superhuman enterprise-ready voice assistants for contact centres. The company has raised a total of $120M in venture funding and is backed by top US and UK investors including Khosla Ventures, Point72 Venturers, Hedosophia, Georgian, NVentures, Amadeus Capital Partners, and Passion Capital. PolyAI has previously been recognised by Gartner as a Cool Vendor in Conversational AI 2020, and by CB Insights in 2021 AI 100 list. PolyAI builds voice AI in 50+ languages and has served multi-million calls to date for clients in various sectors, including FedEx, PG&E, Caesars, Marriott and Unicredit. Prior to PolyAI, Eddy worked at Meta (Facebook) AI on NLP research. He holds a PhD in AI & Dialogue Systems from the University of Cambridge, under the supervision of Professor Steve Young. His research has attracted 6000+ citations and won the best student paper award at ACL 2016, the most prestigious NLP conference. He also co-founded the workshop on NLP for Conversational AI, which has attracted 300+ attendance every year.